What our customers say

We enjoyed our tibet tour and are happy to have been visiting Tibet... We thank you for your assistance and don t have bad thing to say about tibet discovery agency but we feel your Lhassa agency was not up to the task.

We are just disappointed with the trouble that both our excellent guide and driver had to overcome for some permit and room booking which hadn t been done or at least done properly by your lhasa agency. If not for us, it is unacceptable for them 2 to run after our everest permit or to arrive at hotels and being told that no room was registered for all of us as it happened for both nights in Shigatse. Yesterday night was a lot of trouble for them to find us a hotel. Guide and driver did an excellent job even if we were all tired.

We confirmed the trip early enough so all should have been booked and secured by the time we got here by your lhassa agency.

I beleive this is subject to compensation for us because we told you we were happy with your assistance and building of the organisation for this trip and so we decided to pay more money to confirm the trip with you Judy rather than the competitor for the same schedule, which didn t come cheap.

And for you to enhance the quality of your partner in Lhassa.

I am looking forward to reading you once back in Shanghai on 4th August and wish you a good evening.

Best regards

Hermann

July 26th, 2013

I just wanted to thank you and your team for helping me to arrange our trip to Tibet!  We had a great stay there and our guide was terrific.  Lhasa is a very beautiful, interesting and culturally rich place...very special for us to experience.  My daughter did just fine with the elevation just fyi...that is something that I had discussed with Mary quite a bit.  

I work in the service industry and do a lot with guest feedback so if you don't mind I would leave a small amount of that here to possibly contribute to the experience of others in the hotel that we stayed in...I wanted to note that the hotel staff were very helpful and friendly...especially with our daughter...they played with her many times.  The food in the hotel was quite tasty and fairly priced.  The one negative I would mention is the bathrooms.  Ours leaked the whole time and the floor was quite swampy even when freshly cleaned.  The hair dryer does not work and the drains do not work either leaving standing water in the bath and the sink.  Shower was not bad at all, just didn't drain.  

Anyhow, I wish you the best and thank you again for the work you did with us...if I can pass that along to your boss just let me know!

Best regards,

Matthew

July 26th, 2013

As our trip to Tibet took place last week, herewith me and my friend Radek would like to serve a testimony for you.
 
We would like to express our gratitude for the custom-made Tibet trip you prepared and executed for us. First, the planning phase went smooth and you managed to include all our wishes in the itinerary. I realized how sincere you are regarding the work, when you called me at 10PM, to inform the permit is issued. But the fact that you picked up your telephone on Sunday morning, to help us find the permit in the hotel, truly deserves our gratitude. In Tibet itself, everything was as good, or even better than we expected. Here special thanks should be stated to our guide Jinmei. He took a really good care of us, he has a very good command of English and we established a good understanding with each other. He was all the time surprising us with some small details we would miss/overlooked on the streets without him. Thanks to him, we tried almost everything edible from Yak, sit in a local teahouse, discovered small streets and places in Lhasa and Shingatse, and eventually bought a real souvenirs from Tibetan craftsmen. He and the driver were very patient when we frequently asked to stop and take pictures of the high-passes we were crossing. But the biggest asset of Jinmei is the fact that he is a Buddhist. Therefore, while visiting monasteries on the way, instead of a textbook knowledge, he was giving us real explanations of the rituals we were witnessing. That was one of the biggest values of this trip. Once again, thanks Jinmei!
And then, the ride back to Beijing, in a hard sleeper train, turned out to be as exciting as the previous days . Moments when the whole train car was playing cards with us will be unforgettable :)  
To sum up, a big thank you needs to be stated from our side, thank you for a great adventure.

Kris & Radek

July, 25th, 2013

A report on our trip

Please excuse that i cant type so i write as briefly as possible

First, i cannot say enough good things about the personnel u provided at every stage

Justin was wonderful getting us thru the train station - beijing makes new york look like a small town station!

Of course, we were upset about the tickets - anyone looking at them should have spotted that the sequence was wrong so 3 of you had the chance to find that beforehand

But i want to stress that chris fixed it - i dont know how he persuaded everyone but he was available constantly by phone to tell everyone what was happening because we were helpless unless he talked to them

The people in the next compartment were happy with one another so there was no embarassment to us

and i told chris he really saved the day

Once in lhasa, we really enjoyed the company of both the guide  and the driver

The drivers skill in the mountain passes was amazing

As at the airport, we were met at the train station with great ease so again no stress for us

I believe they are not regular employees of your company but i recommend that any other clients would find them a pleasure to travel with

The transfer at nepal border was managed very well on both sides

By that time we were exhausted from altitude and they took great care of us

We were lucky that road to kathmandu was passable because there had been washouts

Again a miracle of driving skill !!

Our guide, ghana, was considerate about pacing our activities and we had fascinating discussions about nepal s history

I knew nothing about the country - just that i wanted to see katmandu

As to itinerary, we saw everything we could expect to do on a first trip

I was prepared not to see everest but she did appear briefly at sunset and the morning at EBC

So we were thrilled

And flying in the little plane in nepal was a great idea i found at last minute in my guide book

So, in summary, a lot of anxiety before the trip - i found communicating around the time difference difficult -

But we had a great adventure and there was no problem getting in touch with any people once we were in china

Best regards

Patricia Murphy

July 16th, 2013

This being my second trip to Tibet with TibetDiscovery. Overall services are satisfactory & recommendable. Will definitely recommend to others.

Thank you.

from Ms. Tioe

June 25, 2013