What our customers say
Our clients' satisfaction is our top priority, and we take great pride in delivering exceptional travel experiences in Tibet. Here are some testimonials from our valued customers:
We came back to Lanzhou yesterday. Thank You, we had a fantastic journey. Everything worked out perfect and we are very satisfied, especially with our guide.
We have about 1000 photos. I will look at them, carefully, when we are at home, and send you some. Tomorrow we are leaving for Sweden.
Best
Lars-Henrik and Jeanette
October 28, 2014
My family and I have got back safely from our trip to Chengdu and Tibet. We thank you for the smooth arrangement.
Our feedback are:
1.How do you think of my service?
-Your service is efficient and excellent. Your replies to our queries are prompt and helpful.
2.How do you think about the tour guide and driver’s service?
-Tour guides are friendly and knowledgeable.
-Tiger was very helpful and accompanied us to a destination even though it was not in the itinerary.
-Cindy who guided us to the Panda Base Research Camp was patient and friendly.
-We have learmt alot about Tibetan culture and Buddhism thru DeQin.
If you have any good suggestions, please feel free to let me know.
-As our arrival was early in the morning, it would have been informative if a city tour of Chengdu is included to introduce us to the city. A whole day free to explore the malls around the hotel is too long and boring.
Regards
Suanne
October 29, 2014
Positive input:
1. Tashi, our second guide, was much more comfortable using English and his Chinese was passable, as Tibetan was his native language. He was also very knowledgeable about Buddhist and Tibetan history. He was punctual and was concerned about our welfare.
2. Our drivers were safe, dependable and on-time.
3. Tashi and the driver seemed to work well together.
4. Tashi suggested we skip the hotel in Lhaste and we returned to stay in Shigatse, a more comfortable hotel driving another 2 hours more on the return trip to Lhasa.
5. Changed the itinerary in Lhasa to visit the Tibetian cultural museum to accommodate a more relaxed pace and we visited Barkor Square on our own.
6. Changed hotel in Lhasa for last night in Tibet.
7. We were mercifully not dragged into tourist shops to buy gifts.
Memorable events and highlights:
1. Soft sleeper train was just about right length at 24 hours, not too long. Unfortunately the train did not stop at any stations for us to take photos or buy food from local vendors.
2. Portola Palace and Jokang Temple were especially majestic and beautiful.
3. Being interviewed for TV news at Norbulingka when the Nepalese ambassador was there.
4. Mt Everest was great.
5. On our last night in Lhasa, we ate at a vegetarian restaurant near Jokang Temple and we circulated around Barkor Square.
Ken Young
Kai-Man Lee
October 16, 2014
Thanks for your questions! I have just got back home to Beijing.
Thank you for arranging a trip for me, everything went well, especially due to excellent guide, Tashi P, who was our guide to the EBC. I would like to emphasize it again, that he did a really great job.
The driver was also very professional.
Accommodation was fine, however it would be better to know in advance there is an option to choose different standard, rather than to be thrown into the highest and most expensive hotels, which would influence the total costs.
The itinerary was fine, although it would be better to see more village life and skip one of the monasteries.
Thanks!
Maya
Oct, 28, 2014
Positive input:
1. Tashi, our second guide, was much more comfortable using English and his Chinese was passable, as Tibetan was his native language. He was also very knowledgeable about Buddhist and Tibetan history. He was punctual and was concerned about our welfare.
2. Our drivers were safe, dependable and on-time.
3. Tashi and the driver seemed to work well together.
4. Tashi suggested we skip the hotel in Lhaste and we returned to stay in Shigatse, a more comfortable hotel driving another 2 hours more on the return trip to Lhasa.
5. Changed the itinerary in Lhasa to visit the Tibetian cultural museum to accommodate a more relaxed pace and we visited Barkor Square on our own.
6. Changed hotel in Lhasa for last night in Tibet.
7. We were mercifully not dragged into tourist shops to buy gifts.
Areas for improvement:
1. On picking up our train ticket, more explicit instructions would have been helpful. For example, we did not know we needed to pay a 5 RMB service fee per ticket as our train ticket did not start in Xining but earlier and we had some trouble finding the old train station now used as the main one was being modernized. In fact, many locals including cab drivers had a hard time directing us to the train station.
2. The Dekang hotel in Lhasa was not well maintained as our bathroom was dirty and the toilet was plugged up. So on our last night in Lhasa, we stayed at a much better Tibet Gang-gyan Lhasa hotel that was very close to Barkor Square and a much better location. But despite being a 4 star hotel, there was no heating and we were simply given additional blankets.
3. The hotel tent at the Everest Base Camp was overcrowded, squeezing in 13 guests instead of the normal 6. I think this contributed to Kai-Man Lee’s health problems he encountered. I know it was the busy holiday season, but this made for uncomfortable lodging arrangements. Additionally, we think it was unfair to us to have to stay in such crowded conditions, especially when our tour brochure stated that there were to only 6 in the tent total. That meant only 2 additional guests besides us. Furthermore, these other guests arrived late at night and were quite loud which made sleeping and getting rest difficult.
4. There was a time period, just before our tour started up when you, Isabel, were on tour in Tibet and there were delays in response time to our questions. It would be helpful to have a partner or back-up in the office who could have provided coverage in your absence.
5. More screening for guides ability to communicate to tourist group.
Memorable events and highlights:
1. Soft sleeper train was just about right length at 24 hours, not too long. Unfortunately the train did not stop at any stations for us to take photos or buy food from local vendors.
2. Portola Palace and Jokang Temple were especially majestic and beautiful.
3. Being interviewed for TV news at Norbulingka when the Nepalese ambassador was there.
4. Mt Everest was great.
5. On our last night in Lhasa, we ate at a vegetarian restaurant near Jokang Temple and we circulated around Barkor Square.
Ken Young
Kai-Man Lee
Oct, 28, 2014
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