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What our customers say

Hey Ian,

I wanted to write you anyway and thank you for arranging such a nice trip for us !!

In detail:

1. We liked all the tour arrangements, only we could have stopped more often in small scenic villages!
2. I already recommended your agency :)
3. We wer generally satisfied with your service
4. The only suggestion is to stop more in small villages and individualize the trip a little bit with these stops

I will convey you some pictures as soon as possible

thank you for everything !!

Max


June 4, 2014

Thanks Tiger

Here in Italy all good.
Many of my friends still ask me about our tour in Tibet. It was an awesome experice!

Enjoy the festival.

Regards

Luca


May 30, 2014

Dear Olivia,

I am very fine. Thank you for the memorable time in China and Tibet. There a lot of my friend who interested in the trip. So I will pass the information though them. I will get back to you again may be tomorrow.

Pattana

 


May 30, 2014

Good morning

Now I'm in my house in Spain. When you pass the pictures to my computer I'll send you some. Tell me which sites you want them. I've done 1000 photos.
Kathmandu hotel is the World Heritage in Durbar Square. It is quite expensive for what they offer. Almost never have electric light. At least they are friendly.
The trip to China and Tibet was very nice, very friendly guides and everything turned out pretty well. It was tiring but it was worth it.
Thanks for everything, and if you have any suggestions, or anything else, let me know and I send you what I have.
I will recommend your agency to anyone who asks me.

Regards

MarÃa


May 23, 2014

Hi Wonder

Sorry for late reply.
Now I'm ready for the feedback.

1) About your service.
Your service is very impressive, honestly.
Consistently prompt response with rich detail made you reliable.
For foreign customers who are able to reach you only via online means, personally, I think it is necessary to make sure you are trustworthy.
And you did it very well.
You'd answered all my requests perfectly, even if I'd changed it from time to time.
The only thing I can think of now to improve your service is about informing the timeline of the process.
Because it takes quite a long time for the whole process.
Furthermore, each one has its own specific time, especially for the train ticket.
It could be better to ensure your customer just by updating the process you're doing and a brief schedule of the next one.

2) About the tour guide service.
Gapel did his job very well.
He's a very active and skillful guide.
His service could proved his experience.
He showed his great knowledge in all places I've visited, not only things in guidebook but also local ways which I think it is what most foreign customers expect from this kind of tour.
Moreover, he can adjust the plan according to real situation quite well.
Comparing to other groups I'd talked to, it showed that he has a very good adaptable skill.
However, maybe because he's so active, sometimes he's too rush and bring us to break the queue.
Even it's good not to waste my time standing for queue, but I'm not sure whether it's a common thing to do or not for the locals.
By the way, he's still a great guide for me.

3) About the tour arrangement.
Generally speaking, your tour was far more better than my expectation.
Warm welcome, good transportation, comfortable accommodations.
The planned attractions were all impressive and not too tight.
The itinerary was flexible enough to adjust to an unexpected situation.
Actually I've done my tour in quite different order from your itinerary because of many unexpected conditions.
I think you may know about it.
Especially the accident that made me unable to go to the base camp as scheduled.
I think it was a very lucky accident.
If it had not happened, I would have had to stay near the base camp and may be sick of the altitude sickness.
Because of this event, I had to stay in a town in lower altitude which was much more comfortable.
Even I had to wake up very early and drive for 2 hours in the next morning, I think it's better than stay up there.
I think you can offer this as a choice for your future customer.

Finally, I would like to thank you again for a very impressive experience in Tibet you provided for me.
I hope my feed back can help you to improve your future service.

Best regards

Trirat



May 20, 2014

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