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Hi Lily,

My Manager was very happy in China. She will thanking you very much for your excellent assistance during her stay! Very kind people, guides and drivers!

You made a good work and we will suggest you Agency at other persons that will have interest in a tour in China.

Have a nice time and best wishes to you!

Margherita


September 17, 2019

Dear Mr.Leo Li,

Please find below some comments regarding our experience in Tibet-Nepal.

All the guides, in Chengdu (Mrs. Gila), Tibet (Mr. Po Ta) and Nepal (Mr. Bishnu) provided us an excellent service, they were very informative, forbearing and helpful about every matter along our stay (check in/out in the hotels, tickets for the attractions, rides, queues etc etc), also the drivers were very skilled and safe in driving us to the many visited spots.

The vehicles were in good condition of maintenance, we always found bottles of water on board for us (provided by the assistant driver)

The daily organization of the visits in China and Nepal was mostly done in the perfect timing, respecting the schedule (some more consideration about Nepal will follow).

The included lunches and dinners, were very welcome. 

Almost all the hotels were very good, high standard, comfortable, clean and the their staff very helpful.   The only exception was the hotel in Gyirong, of very low level (one star ? maybe less) and very old.  Furthermore the morning after we slept there, we found out that there was no water in the bathroom and it was really a bad situation for us and at our request to do something the staff was not helpful at all.  It seems that the missing of water in that hotel (maybe in all the city) is recurrent , but in this case would have been very simply to provide some spare water in the rooms.

A note about the "road" on the border from China to Nepal.... from the information provided in the program/itinerary we supposed to find a bumpy and muddy one ....but in reality it was much worst than that, the journey by car was stressful, very long and extremely dangerous (no guardrail at all and the overhanging on the river in the valley !!!).

The drivers were very skilled and they drove in the safest possible way, but at end for the time needed to get in Kathmandu would have been better to return from the Everest Camp Base to Lhasa and take a flight.

The itinerary in Nepal should be balanced a bit better considering the huge time needed for the transfers, of course not because of the schedules provided by the guide or the driver but because of the incredible traffic jam and the very poor conditions of the "roads", for example both Patan and Bhaktapur visits would have been deserved more time. 

Same consideration for the time needed to go and to come back to Nagarkot, where, beyond that, the view is also too variable because of the weather.

In Chitwan park, the possible options to chose from, should have been provided (and booked) before (as we requested many times by email)  because not everyone can enjoy what scheduled by default. Some of the group didn't like to ride the elephant because this causes him/her pain, and for the same very poor conditions in which the animals were kept (chained and with no space), they didn't like the "elephant breeding center".

To conclude, the suggestion is to include in the itinerary/program all the possible information and details (even the sensitive ones, as  the mentioned bad treatment of the animals), so that the clients have the right to decide what to see and what to skip.

Dear Mr.Leo Li, hope what above gives you a better feedback about the great adventure we lived thanks to your agency services. 

And please share our special thank also to the representatives of the local nepalese agency, they were very welcoming and helpful.

 

We'll be happy to be back to you, with further details in future if requested.

Best Regards

Alfonso & friends


September 4, 2019

Good morning Mr.Leo Li,

Thanks for your email, we're at home safe and very happy for the great experience we lived.

It was our pleasure to meet you in Chengdu, we appreciated very much your gifts and all the efforts you made to make our travel memorable.

It was already our intention to share with you our thoughts about the travel, as soon we have some time we'll let you have a more detailed feedback about the whole tour.

Have a nice day!

Alfonso & friends


August 29, 2019

Dear Johnson, 

We are back from our wonderful trip to China and wanted to thank you for the effort you put in to make it smooth and comfortable for us. As we didn’t speak the language, we appreciated being helped through all the airports which made things much easier for us. 

Your country is beautiful, so vast and with so much to see. All the meals we had were super delicious, the best one being in Xi’an at the spa resort. Truly, there was never a bad meal in China anywhere. 

We loved Beijing - Tiananmen Square and the Forbidden City were impressive, the Temple of Heaven, and walking through the Summer Palace and tombs of the Ming Dynasty, very lovely. The highlight though, was our climb to the Great Wall - amazing! Kevin, our guide in Beijing, was outstanding and went out of his way to cover it all while making sure we avoided the crowds.

 

In retrospect, we might have spent less time in Xi’an, where we traveled back to 221 BC to see the Terra-cotta Warriors and browse through the Muslim Quarters. Our guide, Timo was very professional. Perhaps though it might have been better to spend a few days in Sichuan where the pandas live. We also loved going to Lhasa and our guide, Zhou Ma, was extremely knowledgeable and personable. Shanghai was not to be because of the typhoon, so going back to Beijing for the Lama Temple, Confucius Park, Imperial College and zoo was the right thing to do. We also appreciated upgrading to a suite at the Dong Fang. Our guide, Sally, and pick up person, Cherry, were very good. 

On the whole, it was a fabulous tour. Once again, thanks for all your help in making it happen. 

Manju, Bob and Chetan


August 16, 2019

Hi Wonder,

Pls see my answers below. Tks!

1. Is your travel consultant of our company fast enough to answer your E-mail and patient enough to answer your questions?
Wonder is a very professional travel consultant. He responded all my numerous queries promptly and efficiently.

2. How’s the service of the tour guides during your whole tour?
Tour guide Tashi is knowledgeable and helpful. He took care of all the group members with patience.

3. Would you like to recommend our company?
Definitely.

Yifan


August 14, 2019

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