What Our Customers Say
about Our Service

Dear Tracy,

"I want to thank you for all your work that you have done to make sure our trip to China was a success, that all parts of the plan fit together, and everything was running smoothly. We took some photos with them and attached here. You can send to them. And I have answered the questions below for you to check. It was a great trip where we enjoyed getting to know your country with its ancient history, beautiful views and amazing modern architecture. We found everyday Chinese people warm hearted and always willing to come to the rescue of a visitor despite the lack of common language. I would like to mention to you some of our outstanding guides who we met along the way: In Beijing we were welcomed by Linda who has encyclopedic knowledge of Chinese history, traditions and culture. She was incredible, so warm hearted, so welcoming, so patient. When we were parting with her at the Beijing Train Station, we truly felt we were leaving a friend behind. In Lhasa my wife unfortunately fell ill affected by the high-altitude sickness, and our guide Tenzin did everything in his power and beyond making sure my wife was the most comfortable having access to medications, oxygen concentrator at the hotel day and night, while taking me to the scheduled tours. He was extremely caring and comforting and even called us after we left Lhasa for Chengdu to inquire about my wife's health. In Chengdu we enjoyed the company of Kevin who showed us around and answered all our endless questions about Great Pandas, recommending good places to eat and visit on our own afterhours. In Guilin Stephen was absolutely fantastic! He was so friendly, so warm hearted, trying to foresee every need, making sure we have the best access to everything, answering all our questions, presenting his native city and the country in the best light, making sure we understand the history and the culture. Besides, when my clothes got ruined due to rain, he helped us to shop for the new clothes after finishing the scheduled daily tour. Your company has a tremendous team of people who made our trip an exceptional one, and we thank you all for making this trip a trip of a lifetime!"

Hi Wonder,

"So we are back home in Denmark after 3 wonderful weeks in China. We have enjoyed every moment and not least the 4 days we had in Tibet. I am attaching some pictures from our days in Tibet and I will try to answer your questions. 1. Is your travel consultant of our company fast enough to answer your E-mail and patient enough to answer your questions? Yes, definitely. Wonder has been clear and concise in writing and he has been very patient and quick to answer questions. 2. How is the tour arrangement, including the drivers, tour guides, hotels, etc? Everything has been absolutely perfect. There has been nothing to put a finger on. We definitely had the best guide in Tibet you could wish for. 3. Would you like to recommend our company? I certainly will. Thanks for all your help."

Hi Wing,

"Answer to your questions Yes, she and I worked through the itinerary together. She explained the different issues with the time of season and we worked around them. She also explained the different level of service to be expected in the less tourist-developed areas, to level set my expectations. During the actual trip, she was checking to see how it was going and helped me make some adjustments. Nothing but good things to say about Ms. Wing Zeng. Everything was just as explained. I would definitely recommend your service. I have a high opinion, I plan to visit China before my Visa expires and will be using China Discovery again."

Hi Leo,

"It was incredible! Thanks for another amazing trip! I loved the driver I was so impressed with his skills and kindness. Driving on those mountain roads is not easy. Pur bu the guide was such a great guide. He was so knowledgeable, and I learned so much from him. His knowledge of Tibetan culture and history was amazing. I loved all the activities and things I got to see. Tibet is such a unique and incredible place I felt so lucky and blessed to be there and to have those two help me guide through it. I have no complaints and leave very happy and blessed to have had this experience. I still think about northern xinjiang and I have some friends who might come to China from America so I’ll keep in touch and let you know. I always try to share your contact with others too. You have been such a great help to me and thanks for everything."

Hi Vivien,

"We enjoyed the trip! Drivers - punctual and polite, car is immaculately clean and comfortable, driving was smooth. Guide - very knowledgeable and experience, catered to our every need and was always making sure we are alright, extremely helpful and caring, even made a video for us of the trip which we deeply appreciate. Food - we did not want to eat at the small eateries, choosing to go to more upmarket restaurants. Our bills were usually higher than the budget. We were happy to top up the balance though. The restaurants the guide brought us to were of good standard and we really enjoyed our meals. She was joyous, happy and always willing to go the extra mile for us. Itinerary - it was well thought out and certainly ideal for us. The guide also went out of her way to show us the city center when we had a free half day. We like the fact that correspondences via emails and wechats were quick and responsive. This way, our queries were addressed speedily. In a nutshell, we will have no hesitation in contacting you if we should make another trip to China in the near future! We appreciate you for making this trip so comfortable and enjoyable! Thank you and thank you so much! Here's wishing you every good wishes and may you prosper in all your endeavours!"

Hi Vivien

"That is the very least I could do! This has now been posted on Trip Advisor as requested. My wife and I took the plunge to book a 4 day river cruise upstream from Yichang to Chongqing. Booking direct from the UK I contacted Vivien directly at Yangtze River Cruises - and what a fully rewarding decision that turned out to be. Wonderful communication, such helpful options whilst booking from Vivien who just wanted us to have the very best experience - both in the run up to the cruise and during. Nothing was too much trouble. She also was kind enough to arrange a special touch for our wedding anniversary trip up the Yangtze. The trip itself on the Century Oasis was marvelous. 5 star cruise in mint condition. Helpful and genuinely friendly staff on board. Great food options - 3 meals a day. A real privilege to have put everything in the hands of professionals at the top of their game - from initial enquiry to stepping off the boat after a 4 night cruise. If you are looking for the very best Yangtze cruise experience then go no further than contacting the priceless Vivien at Yangtze River Cruises. Thanks Vivien and the Oasis crew! Thanks again."

Hi Rita,

"Here you are my review and the fotos for your website. If anyone need recommendation please advise me prior and ask the person to send an email and let me know the email adress in order not to go to span. 1. Yes, the service and support offered by Rita was perfect. She was fast to answer my request, was trireless to answer many questions I had about the tour, she made suggestions and adaptation according to my interest. 2. What I like is that your company made changes in the Standart program according to my specific interested. I asked to change hotel, I asked to jump a museun and you adapted my itinerary. I asked to include airport service in the last minute and Rita provided everything. I was in Brazil, very very far country and I felt completely comfortable and safe/secure to book with you. The fact that I had a single contact all the time made a big difference. 3. For sure. With no doubt willing to recommend your service. 4. A great company! serious and trustfull. Rita thank you once more!!!"

Hi,

"the trip was amazing. China is really something different that I imagined, of course in a positive way. Places that we have visited were really worth seeing. In general I have nothing to complain about. Hotels were really comfortable. The food was very good. Transportation between cities was also comfortable, especially the trains. Of course the amount of transfers was large and every second day we had to unpack and pack again but it was inevitable according to the amount of places we have visited. (to me it was not necessary to sleep in Yangshuo, we could easily return to Guilin the same day to avoid sleeping in different hotels for just one night). Guides were also very helpful and gave us a lot of information. Special thanks to Jenny from Xi'an. I think she was the best of all guides and had a lot of patience to answer all of my questions. Please find attached some of our photos (I believe You want the pictures with us-tourists on it not the one with just the landscapes) Thanks a lot. If You have any further questions do not hesitate to contact me."

Dear Sir / Madam,

"I am writing to formally express my sincere appreciation and commendation for the outstanding service provided by Ms. Vivien Li during our recent travel arrangements. Throughout the entire process, Ms. Vivien Li demonstrated exceptional professionalism, efficiency, and dedication to her work. Her responses were consistently prompt and attentive, even during her holiday leave, when she still took the initiative to reply to our emails and ensure that our concerns were addressed without delay. Such commitment reflects a remarkable sense of responsibility and customer care that is truly commendable. Unfortunately, due to unforeseen health issues, we were compelled to cancel our fully paid trip. During what was already a stressful period for us, Ms. Vivien Li went beyond her normal duties to assist in handling the cancellation and refund process. Her extra effort and close follow-up enabled the refund arrangement to be completed within just a few days after cancellation, which we greatly appreciated. Her willingness to go the extra mile, combined with her patience, efficiency, and genuine concern for customers, turned a difficult situation into one that was handled smoothly and reassuringly. In today's service industry, such dedication is invaluable and deserves formal recognition. Please convey our heartfelt thanks to Ms. Vivien Li for her exemplary service. She has represented your organization with distinction, and her professionalism has left us with a very positive impression of your company."

Hi Shirley.

"Thank you for your email. Yes, The cruise is very enjoyable. The ship is beautiful, and the cabin is very comfortable, and enjoyable. All the crew are very friendly. In particular I want to express my gratitude to two of the crew members: 1. Una. Una is my main point of contact with the crew. She sends wechat messages detailing the excursions and details of what is required. She speaks with me several times a days, asking how I am, and is happy to answer any questions I have about the cruise, or china. She is kind, and patient, and goes out of her way to see that I am having an enjoyable experience. She is a great ambassador for China, and Century Cruises. 2. Sarah. Sarah gave me a personal briefing when I embarked, and patiently went through the various procedures. Like Una, she is very friendly and attentive to the needs of the passengers, and checks that I am ok, and happy. I have had such an enjoyable cruise, I am looking at doing the Shanghai to Chongqing cruise next year. As I dont speak Mandarin, I was hesitant in doing a cruise in China, but the experience of this cruise has given great confidence to do another cruise. The crew members are wonderful people, and I truly appreciate the kindness and assistance I have been given. I would also like to thank you Shirley. You have made the whole process very easy and stress free, by guiding me and keeping me fully informed. I hope your employer recognises your contribution to the business."

Outstanding Service – Vivien Li Went Above and Beyond in Every Way!

"I cannot say enough wonderful things about Vivien Li from Chengdu Bamboo International Tours (also known as China Discovery Tours). She provided one of the best customer service experiences I have ever had while helping me book my Yangtze River cruise. From the very beginning, Vivien was incredibly professional—diligent, responsive, patient, and resourceful. I had many questions during the planning process, and she took the time to answer every single one thoroughly and thoughtfully. She also sent helpful reminders about meeting times and locations, which made the entire experience smooth and stress-free. On top of that, she even reached out with holiday greetings, which added such a thoughtful and personal touch. What truly sets Vivien apart, however, is how she handled an unexpected issue that had nothing to do with her. When I arrived at Chongqing International Airport, my luggage did not arrive with me. I was told it might be delivered the next day—the same day my cruise was scheduled to depart—but there were no guarantees. I felt completely stuck and unsure of what to do. I reached out to Vivien just to ask about timing in case my luggage was delayed, and she immediately stepped in to help. She stayed in constant communication, provided clear next steps, and even explained contingency plans—such as arranging to have my luggage shipped to the next port if needed. But what truly amazed me was that Vivien didn’t stop there. She went above and beyond by helping track down my luggage and coordinating its delivery—something even the airport baggage staff couldn’t clearly resolve. Thanks to her persistence and dedication, I was reunited with my luggage in time for my cruise. This level of care and ownership is incredibly rare. Vivien Li is truly exceptional, and her company should be very proud to have her on their team. If every travel representative operated with her level of professionalism and genuine care, the travel experience would be so much better for everyone. I am extremely grateful for everything she did, and I highly recommend requesting Vivien Li when booking with Chengdu Bamboo International Tours or China Discovery Tours. I will absolutely book through her again for future trips to China. She is simply amazing!"

Hello Elk,

"We thank you Elk and your company for the excellent organization of our Yangtze 1 cruise!!! We had a very vivid experience. The beauty of the Three Gorges of the Yangtze River is mesmerizing and amazing! The cruise program was full and concise. We would like to express our gratitude to the Yangtze 1 cruise team, who worked very well. The food during the cruise was good and sufficient. The cabins were cleaned twice a day. The excursions were interesting. We will recommend our friends to take this trip along the Yangtze River!"