1. Collection and Processing of Personal Data
Collection - We collect personal information only when you provide it to us directly, through inquiry, registration, completion of forms, e-mails or phone calls, as part of an order for travel service and tour requests and similar travel-related situations in which you choose to provide the information to us.
Processing - All personal information you give to us will be used for your travel arrangement and better customer support and service. It will not be passed on by us for use by third parties in any form whatsoever, unless we have obtained your consent or are legally required to do so. We will retain control of and responsibility for the use of any personal information you disclose to us.
Pay attention to that there are some situations where we may give your personal information to other service organizations for Tibet permits delivery, ticket booking and hotel reservation and other travel service assistance. Above companies with authorized rights shall use your personal data to deal with your tour requests, which are necessary and legally required.
2. Information We Collect from You
• Contact Information such as name, email address, mailing address, nationality, phone number and zip code
• Billing Information such as credit card number and billing address
• Unique Identifiers such as user name, account number
• Passport and Visa data
• Your interests, preferences, e.g. special requests for your food, accommodation, etc. on your trip.
The individual information we collect from you will only be used for the purpose of supplying you with the requested tours or services or for other purposes for which you have given your consent, except where otherwise provided by law.
3. Information Used for What
Any of the information we obtained from you will be used in some of the following cases:
❶ - To design a tailor-made Tibet trip to fit your budget and best interests
TibetDiscovery offers more than private Tibet tours and budget group Tibet tours, but also special travel service - customized Tibet tour packages. If you like to visit Tibet more differently and personized, we will make your ideal Tibet trip for free. Therefore, more information about your interests, dislikes, concerns and other special requirements which help us to better respond to your individual needs while customizing your tour should be collected.
❷ - To apply for Tibet Travel Permit / Tibet Entry Permit) and other Tibet travel permits, such as Aliens’ Travel Permit, Military Permit, Border Pass, etc. in certain regions in China (Tibet).
After you confirm your Tibet tour with TibetDiscovery and make the payment, we will start to apply for necessary permits for you. Without the Tibet Travel Permit, you are unable to board a Tibet train / flight to Lhasa or any regions in Tibet. After getting Tibet Entry Permit and visas, we will deliver it to you before you head for Tibet. So your personal information needs to be given correctly and promptly.
❸ - To obtain train tickets, airline tickets and hotel bookings and other travel arrangement needs.
As a very popular tourist destination in China and worldwide, Tibet train tickets or flight tickets are very difficult to get in the high season, summer months especially. To make sure we book tickets to Tibet successfully and arrange accommodation, transportation and guide efficiently, we need more support and cooperation from you, like offering detailed data for every booking service.
❹ - To improve our website with feedback from you
Tourists are customers of Tibet tours and the friends we seek to make us a better self. We high value every communication and response from you. Better ideas and suggestions, issues you point out need correction are all welcome to transmit to us. Based on the information and feedback we receive from you, we continually strive to improve our website offerings.
❺ - To improve customer service
Your view or feedback of Tibet tour given to us is a helpful resource to improve and enhance our travel products and service. TibetDiscovery devotes ourselves to offering you good tours, customer service, reliable travel operations and a satisfying travel experience. Comments, evaluations, advice or any expressions will help us to more effectively respond to your customer service requests and support needs.
❻ - To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent. To process and fulfill the order, your personal information is essential for confirmation and rest schemes.
❼ - To send newsletters as your request
The email address you provide for order processing, may be used to send you our latest newsletters about travel news, updated tours, travel survey, promotional programs or service information, etc.
Note: If at any time you would like to unsubscribe to receiving future newsletters, we include detailed unsubscribe instructions at the bottom of each email. Please contact us if you have any problems with the subscription cancellation.
4. Customer Right of Personal Information
Every client of TibetDiscovery has the right to inquire, view, supplement, correct and delete personal information at any time. You should contact us ASAP to correct wrong or incomplete information which will be used for tour arrangement if you give us incorrect before. And customer can restrict the use of individual information for which circumstance.
If you no longer wish to receive our updated tour news, you may "opt-out" of receiving them by following the unsubscribe instructions attached to each newsletter that we sent or you can contact us through e-mail: info@TibetDiscovery.
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